Zigbee Gateway | Customer knowledge base

Features and uses

Features

Acts as the connection between the Cloud and the Bonsai
All zigbee devices are added to a zigbee Gateway
Contains a zigbee radio that sends instructions to connected zigbee devices on what action(s) to perform

Potential use cases

Control one or more Bonsai or Zigbee repeaters

Technical specs

HOUSING
Ingress protection	None, for indoor use only
Working temp	14°F to 131°F, -10°C to 55°C
Working humidity	10% to 90% RH

CONTROL
Requirement	Active, open, ethernet port connection. 2.4GHz WiFi required only for first pairing then WiFi is not needed.
App	Redwoods Connect app (iOS & Android)
Protocol	Zigbee
Frequency	2.4 GHz (not WiFi)

POWER
Input power	5V DC, 1A
Working voltage	100V-240V AC

SIZE & WEIGHT
Width	3.5 in. (8.9 cm)
Height	0.9 in. (2.3 cm)
Depth	3.5 in. (8.9 cm)
Weight	0.2 lbs (90.0 g)

Preparation

What you'll need

Smart Zigbee Gateway
Ethernet cable (included)
Power cable (included)
Active internet connection
Device with Redwoods Connect app installed, device must be on the same WiFi network to which the Smart Gateway is connected
Smart Gateway added to Family or Home and online

The device (phone or tablet) must be on the same WiFi network that the Smart Gateway is connected.

For example, if it is a simple network with a single wireless router and the Smart Gateway is plugged into the back of the router and the devices is connected to that router's WiFi network then there will not be an issue.

If there is either more than one wireless router or if there is a wireless mesh network system such as Orbi, Google WiFi or Eero, you must ensure the device is on the same WiFi as whatever network the Smart Gateway is plugged into. In the case of a home that has an Orbi system there could be two wireless networks, one that the wireless router is putting out and one that the Orbi is putting out. If the Smart Gateway were to be plugged into the router but the device connects to the Orbi, the Smart Gateway will never be able to be added because the Gateway and device are on separate networks and won't be able to see each other.

Connect ethernet cable

Plug the network cable into and active port of a router, switch or WiFi extender. Plug the other end into the Smart Gateway.

Connect power

Plug the power cord into the Smart Gateway and then connect to the power outlet.

Once the ethernet and power cords are connected a green light on top of the Gateway should start randomly blinking. This means there is a network connection. If there is no randomly blinking light it means there is no active network connection on that port.

After 60-90 seconds you should see a solid green light to the right of the randomly blinking green light light up. This indicates the Gateway is booted up and ready to pair.

Add Gateway to app

From the Home Screen in the Redwoods Connect app tap either the + icon on the top right.

Tap Gateway (ZigBee), do not select the Wireless Gateway (ZigBee) device. Tap the Confirm CONFIG IND lights on (green) button to begin the search process.

If the Smart Gateway is found it will show up within around 20 seconds. Tap the Bind button to add the Smart Gateway to the Family or Home. This will register the Smart Gateway with the AWS cloud and will take up to a minute.